Privacy Policy

Introduction

The Turbine Hotel & Spa ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.turbinehotel.co.za or stay at our property.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Register for an account
• Subscribe to our newsletter
• Fill out a contact form or enquiry
• Participate in surveys or promotions
• Communicate with us via email, phone, or social media

This information may include:

• Name and contact information (email address, phone number, postal address)
• Nationality and passport information (if required)
• Payment information and billing details
• Dietary requirements and special requests
• Preferences and interests
• Feedback and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website and search terms used
• Cookie data and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your bookings and reservations
• To provide and improve our services
• To communicate with you about your stay and enquiries
• To send you marketing communications (with your consent)
• To personalize your experience
• To process payments and prevent fraud
• To comply with legal obligations
• To analyze website usage and improve our website

Sharing Your Information

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, booking platforms, email service providers)
• Business Partners: Travel agents, tour operators, and other hospitality partners
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent for marketing communications

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.