Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of The Turbine Hotel & Spa website and your booking and stay at our property. By accessing our website or making a reservation, you agree to be bound by these Terms. Please read them carefully before proceeding with any booking.

Website Use

By accessing and using www.turbinehotel.co.za, you agree to:

• Use the website for lawful purposes only
• Not attempt to gain unauthorized access to our systems
• Not transmit any harmful or malicious code
• Respect all intellectual property rights
• Provide accurate and current information when making bookings

Booking and Reservations

Making a Reservation

• All bookings are subject to availability
• A valid credit card is required to guarantee your reservation
• You must be at least 18 years old to make a booking
• Confirmation of your booking will be sent via email
• It is your responsibility to check that all booking details are correct

Payment

• Full payment may be required at the time of booking or upon arrival
• Payment can be made by credit card, debit card, or bank transfer
• All rates are quoted in South African Rand (ZAR) unless otherwise stated
• Prices are subject to change without notice until booking is confirmed
• Additional charges may apply for extra services, minibar, room service, etc.

Deposits and Pre-Payment

Certain rates and special offers may require:

• A non-refundable deposit at the time of booking
• Full pre-payment of the accommodation
• Payment details will be specified during the booking process

Cancellation and Modification Policy

Standard Cancellation Policy

• Cancellations made 14 days or more before arrival: No charge
• Cancellations made 7-13 days before arrival: 50% of total booking value
• Cancellations made less than 7 days before arrival: 100% of total booking value
• No-shows: 100% of total booking value

Special Rate Cancellations

Some promotional rates and packages may have different cancellation terms:

• Non-refundable rates cannot be cancelled or modified
• Specific terms will be clearly stated at the time of booking
• These terms take precedence over our standard policy

Peak Season and Events

During peak seasons (including but not limited to December/January, Easter, and public holidays) and special events, stricter cancellation policies may apply. These will be communicated at the time of booking.

Check-in and Check-out

• Check-in time: 2:00 PM
• Check-out time: 11:00 AM
• Early check-in and late check-out may be available upon request and subject to availability
• Additional charges may apply for late check-out
• Valid photo identification and credit card are required at check-in
• The lead guest must be at least 18 years old

Guest Conduct and House Rules

All guests are expected to:

• Respect other guests and maintain reasonable noise levels
• Not smoke in non-designated areas (smoking is prohibited in all rooms)
• Not bring pets unless prior arrangement has been made
• Take responsibility for any damage caused to hotel property
• Comply with all safety and security procedures
• Not exceed the maximum occupancy of their room

The Turbine Hotel reserves the right to refuse service or ask guests to leave if these rules are not followed, without refund.

Spa Services

• Advance booking is required for all spa treatments
• Please arrive 15 minutes before your appointment time
• Cancellations must be made at least 24 hours in advance
• Late cancellations or no-shows may be charged at 100% of the treatment value
• The spa is an adults-only facility (18+ years)
• Guests should inform therapists of any health conditions or allergies
• Gift vouchers are valid for 12 months from the date of purchase

Dining Services

• Restaurant reservations are recommended, especially during peak times
• Dress code: Smart casual for dinner service
• Special dietary requirements should be communicated in advance
• Menu items and prices are subject to change
• We reserve the right to refuse service to intoxicated guests

Liability and Responsibility

Guest Property

The Turbine Hotel is not responsible for loss, theft, or damage to guests' personal property, vehicles, or valuables. We recommend using the in-room safe for valuable items.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, power failures, strikes, pandemics, or government regulations.

Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising from your stay shall be limited to the total amount paid for your accommodation booking.

Special Offers and Packages

• All special offers are subject to availability
• Offers cannot be combined with other promotions unless stated
• Validity periods and blackout dates apply
• Terms and conditions specific to each offer will be provided
• The hotel reserves the right to modify or withdraw offers at any time

Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of The Turbine Hotel or our licensors and is protected by copyright and trademark laws. Unauthorized use of any content is strictly prohibited.

Disputes and Complaints

If you have any concerns during your stay:

• Please inform our reception staff immediately so we can address the issue
• We are committed to resolving any problems promptly
• Written complaints should be submitted within 7 days of checkout

These Terms are governed by the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the new Terms.